Personal Information the App Collects
When you install the App, we are automatically able to access certain types of information from your Shopify account, including:
Basic store information (store name, email, domain)
Product and variant data (titles, SKUs, prices, costs, inventory levels)
Order information (customer name, order ID, line items, quantities)
Inventory data (locations, inventory item IDs, stock levels)
App usage metadata
In addition, we collect the following types of personal information independently from Shopify:
Information about you and others who may access the App on behalf of your store, such as names, email addresses, and roles within your organization
Billing and payment information for subscriptions (if applicable)
Communication metadata (such as support tickets and email exchanges)
We collect personal information directly from you, through your Shopify account, or via the following technologies:
Cookies: Small data files stored on your device used to identify repeat visitors and optimize functionality. Learn more at http://www.allaboutcookies.org.
Log files: Automatically track actions occurring in the App and collect data such as IP address, browser type, referring URLs, and timestamps.
Web beacons/tags/pixels: Used to understand how users navigate and interact with our interface.
How Do We Use Your Personal Information?
We use your personal information to
Provide and maintain the functionality of CostIQ
Authenticate users and manage account permissions
Offer customer support and respond to inquiries
Improve our services and user experience
Communicate product updates, tips, and occasional promotions (you may opt out)
We do not use or share merchant or customer data for any unrelated third-party marketing or behavioral advertising.
Sharing Your Personal Information
We do not sell your personal information.
We may share your information with service providers who help us operate the App (e.g., cloud hosting providers, error tracking tools, customer support platforms). These service providers are contractually obligated to protect your data and only use it in accordance with our instructions.
We may also disclose your information to comply with legal obligations, such as responding to subpoenas, lawful requests, or to protect our rights.
Your Rights (EU/EEA Customers)
If you are a resident of the European Economic Area (EEA), you have the right to access, correct, or delete your personal information. You may also object to or restrict our processing. To exercise these rights, please contact us at support@costiq.co.
Please note that your information may be transferred outside Europe, including to the United States, where it will be protected in accordance with this policy.
Data Retention
We retain the personal information we collect for as long as you use the App or as otherwise necessary to fulfill the purposes outlined in this policy. You can request deletion of your data at any time by contacting support@costiq.co.
Changes
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The latest version will always be available within the App and on our website.
Contact Us
For questions, concerns, or complaints regarding your privacy, please contact us at:
Email: support@costiq.co